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How pk65 Handles Your Personal Information

Your privacy matters every time you log in, deposit via bKash or Nagad, or contact our support team. This policy covers what data we collect, how we use it, and what you can do about it — no legal maze, just a straight account…

Data kept secureWallet transactions coveredAccount access protectedYour rights, clearly stated
pk65 How pk65 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Questions about your personal data — what we hold, why we hold it, or how to request a change — go directly to our support team. You can reach us through live chat from your account dashboard, by email, or through the in-app help screen on mobile. We aim to respond to data-related requests within a few business days.

Live Chat Open the chat icon from your account dashboard any time. For data requests, select 'Account and Privacy' from the topic menu so we route it correctly.
Email Support Send your request to our support address listed in the Help section of your account. Include your registered email and the specific data action you are requesting.
In-App Help From the mobile menu, tap Help then Privacy Request. This routes your message directly to the team handling account and data queries.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply standard encryption across all account sessions and payment flows. Your bKash, Nagad, and Rocket transaction data passes through encrypted channels and is stored in access-controlled systems. We review retention periods regularly — account data is held while your account is active and for a defined period after closure, as required by applicable rules. You can request a copy of your data or ask us to delete it by contacting support.

Encryption on Every Session

SSL encryption covers your login, account activity, and every deposit or withdrawal you make via bKash, Nagad, or Rocket. No payment detail travels in plain text.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage or clear cookies from your browser settings without losing your account.

Data Retention

We keep your account data while your account is open. After closure, we retain records only as long as required under applicable rules, then delete them from active systems.

Your Rights and How to Use Them

You can request access to the personal data we hold, ask us to correct inaccurate details, or request deletion of your account and associated data by contacting our support team directly.

Common Questions About Your Privacy on pk65

If your question is not covered below, reach out through live chat or the in-app help screen and our team will respond directly.

We collect your name, email address, date of birth, contact number, and any payment wallet details you use — such as your bKash or Nagad number — when you register and transact.

We share data only with payment processors like bKash, Nagad, and Rocket, and only the information they need to complete your transaction. We do not sell your data.

Contact our support team via live chat or email, select 'Account and Privacy', and ask for a data access request. We will respond within a few business days with what we hold.

Yes. Submit a deletion request through support. We will close your account and remove personal data from active systems, subject to any retention obligations under applicable rules.

All transactions via bKash, Nagad, and Rocket use SSL-encrypted channels. Payment references and wallet numbers are stored in access-controlled systems and are never shared beyond what the transfer requires.

Access to pk65 and coverage under this policy depends on your local law and eligible regions. If local rules restrict online gaming activity, please check what applies in your area.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.