Reference

Terms and Conditions That Govern Your pk65 Account

These terms set out the rules between you and pk65 when you open an account, make deposits via bKash, Nagad, or Rocket, and use any part of the platform.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction
pk65 Terms and Conditions That Govern Your pk65 Account
HOW WE OPERATE

How pk65 Handles Your Account and Data

We keep your account data and transaction records in line with the data-handling commitments below. If you want to know what we hold, request a change, or close your account, the process starts with a message to our support team.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We never store your bKash, Nagad, or Rocket PIN — only the transaction reference we need to confirm a transfer.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal audit obligations. You can request a summary of what we hold by contacting support.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update personal details, dispute a transaction record, or request account closure, contact support via live chat or email. We action verified requests within a reasonable period.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on pk65 to ask about a specific clause, a payment dispute, or an account restriction. Responses are in English.
Email Support Send a detailed query to our support address for written confirmation of how a term applies to your account. We reply to every message in the order received.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — payment conditions, withdrawal holds, and account verification steps — without needing to contact us directly.

Common Questions About These Terms

If something in the terms is unclear, these answers cover what we hear most often. For anything not listed here, live chat is the quickest path.

These terms apply to anyone who opens an account on pk65. Eligibility depends on your age and whether online wagering is lawful in your region under local law.

We will notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice counts as acceptance of the updated terms.

If your account is suspended for a terms breach, any pending balance is reviewed under our account-closure procedure. Contact support for the specific steps that apply to your case.

Raise the dispute through live chat or email with your Rocket transaction reference. We check the transfer record on our end and respond with a resolution or next step.

Contact support with your account details and a data-access request. We will confirm what records we hold and how long we retain them under our data-handling policy.

The governing-law clause is set out in the full terms document. Access and eligibility also depend on the laws of your own jurisdiction — local law is not overridden by these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.